Urthbox is a monthly snack box that focuses on products that are natural, organic, and GMO-free. They have 4 different box options to choose from: Classic, Vegan, Gluten-free, and Diet. Whichever box you choose, you’ll receive at least 10 products from a variety of health-conscious companies. Boxes are $25/month and shipping is free. Oh, and they also have a great rewards program that gives you credits to use in their soon to be opened online shop!
I was sent the March vegan Urthbox for review, so let’s see what’s inside!
Harvest Snaps Snapea Crisps (Lightly Salted) – I’ve gotten these in another sub box and I thought they were just “okay”. My girls, on the other hand, LOVED them! They’re the perfect size for their little hands and I feel good about giving them a snack that’s made from real peas. Definitely happy to see these in my box.
Viana Picnicker Veggie Snack Sausage To Go! – I received 2 of these 100% vegan “sausage” sticks. Honestly, I’m a little nervous about trying these, as I’ve never been much of a fan of sausage products. They have 15 grams of protein per serving, so that’s definitely a plus. Oh, and they’re also organic!
Pur Absorb Iron Supplement – Each of these packets contain 28% of your recommended daily amount of iron. You mix it with water or another beverage of choice once a day. It’s supposed to be easily absorbed and gentle on your stomach. Vegans sometimes have trouble getting enough iron in their diets, so this was a smart inclusion for the box. Thankfully, I haven’t had any iron issues — even while pregnant with twins — go me! 😉
Beanfields Bean & Rice Chips in Pico de Gallo – Beanfields! I love these chips! I think I’ve tried every flavor they have now, thanks to sub boxes. Even the flavors I thought I wouldn’t end up liking, I actually enjoyed. They’re vegan, gluten-free, corn-free and full of awesome!
Manitoba Harvest Hemp Hearts – I’ve gotten these in a bunch of sub boxes too and while I’d like to see something new, I’ll definitely use ’em. They’re a great source of omegas and taste great sprinkled on granola.
Salba Chia Boost – I’ve gotten these a zillion times too. Ground chia seed to add to cereal, smoothies, etc.
CalNaturale Svelte Protein Shake in French Vanilla – I haven’t tried this yet, but it sounds pretty good. It’s vegan, gluten-free and organic. It also has 5 grams of fiber and 11 grams of protein!
Eco-Dent Oral Care Products – Included were samples of baking soda tooth powder, dental gum, and an oral rinse. It’s always nice to try new natural dental products… I just wish the samples were larger.
Kelapo Extra Virgin Coconut Oil – Coconut oil is a great alternative to butter and other oils. It can be used for sautéing, baking, and more. I like that it comes in small packets like this to make measuring easy (one packet = one TBSP).
Neo Super Water – This is ultra purified water with added minerals that provides electrolytes and antioxidants. It claims to “detoxify, replenish and return the body to vitality faster than any other bottle of water”.
So that’s the March “Vegan” Urthbox. I wasn’t overly excited about most of the products, mainly because I’ve already received them in so many other boxes. I do like that it had a nice mix of snacks, beverages, and “other” (dental stuff, iron). If they threw in a cookie, or something chocolatey, I’d probably be a lot more satisfied. 😉
If you’d like to try out Urthbox for yourself, you can save $10 on your first box when you use the promo code “5XU83J“. Hurry — code expires 5/30/14!
Disclosure: I received this box for review purposes. I was not compensated in any way. All opinions are my own. Post contains affiliate links.
I have had the WORST customer experience with Urthbox. Approximately 5 minutes after I placed my order, I emailed customer service and asked them to change my 3 month subscription to a 1 month. Travis, a manager there, replied they couldn’t since the subscription already started. At that point, I simply asked for a refund. Their website says that they can give you a refund provided the item hasn’t shipped. He claims they shipped my item in the hour that I placed my order. Yet, a month later I still haven’t received a thing. I asked for shipping/tracking information. Nothing. The point is my item wasn’t shipped and they had no problem charging my card.
Their terms are sketchy. And customer service is lacking.
Anyone else have a similar experience?
Almost the same problem. Ordered for a friend who had surgery. Didn’t realize I had placed a three month order. When I did, i called to cancel. I got a notice that another box was being shipped. I called and was told that I had not called. When I insisted they checked again and said I changed the order to monthly until I cancelled. I told them I did not change it to monthly. Their only comment was that the note said I did. By the way, they told me an order never ships in the moth you order, it goes the following month. So they lied to you when they told you it had shipped. Good products, but not honest and the customer service is extremely poor! Won’t order again and will warn others.
This company has the worst customer service ever.
I just moved and I changed my address on the website the only place you can change it. I get the tracking info for my August boxes, I’m subscribed to three boxes, and I check to see where my boxes are. Tracking info says they’ve been delivered, they shipped them to the old address though.
Obviously I’m pretty disappointed so I email them letting them know what happened. They respond saying that I should have emailed them to change my shipping address and that if I want my August boxes I will have to pay $6 more per box for them to be shipped to the correct address, the address that I had already changed on their website which says NOTHING anywhere as far as having to email them to change your shipping location.
I let them know that I thought it was pretty messed up how they were handling this situation considering it was their error and their website issues that caused it to happen. To which they let me know that they would be adding a note to their website to email them if you need to change your shipping address. Yet are still requiring that I pay them another $18 on top of the already $70+ that I paid for my August boxes.
Now they’ve stopped responding to me and are censoring me from their Facebook page.
This is a terrible company with terrible standards, they will not last long.
NEGATIVE REVIEW…I agree, terrible customer service and dishonest too. I used a Groupon coupon for a 6 month trial membership. I was told that my credit card was needed “because the system can’t process delivery orders without that information on file.” When I expressed my hesitancy over this, I was assured by the production manager, TRAVIS, that unless I personally approved of future deliveries beyond the 6 month trial period, there would be NO other charges made for continuation of services. That was a LIE ! I am now being billed $115 for an extension of services that I DID NOT APPROVE. I called them numerous times; the company line said to call back during business hours. Seriously ? M-T-W, 9am-5pm are not business hours? Urthbox refused to respond to any of the messages I left, or to answer any of my emails…until I posted a NEGATIVE REVIEW on their website. Now, they are refusing to refund the full amount of what they took. They want to charge me $25 for the Sept. box since it “was sent out already.” It is against Federal law for a company to send unordered merchandise to consumers, and then demand payment. I wonder how many people they do this to…maybe ALL of the Groupon users? That is alot of $$$$ they are not legally entitled to. STAY CLEAR OF URTHBOX……
Not customer friendly and overpriced. Received this as a gift, but they put me on auto-renew so now I am stuck for another 6 months for something I think is overpriced and not very good. You get a smallish box containing “sample size” packages for about $30, not a good value. Save your money and go to any health food store and spend the money on full size bags, bars, and boxes of healthy stuff. You can get far more product for your money shopping this way. Also, they won’t let you cancel after you have been auto-renewed. Their claim “its our policy to not refund money”. No notification that you are about to renew and they don’t make cancellation easy.
BUYER BEWARE! I purchased a 6 month subscription. I just wanted to try it. I had no intention of renewing, but just after my subscription ended, I noticed a charge of $295 to my credit card. I did not remember anything about an automatic renewal, so I visited their web site, looking for something I’d missed. There was nothing about automatic renewal in their home page, and nothing about it in their checkout page. Finally, with a little help from my computer’s word search, I located the word “renewal” in the fine print of their “terms and conditions.” I emailed, told them I was unaware that the subscription auto renewed and asked that they keep money for one month, but reverse the charges for the other 5. They wrote back and said that it was too late. I needed to have cancelled my subscription 2 days earlier. No refunds. Then, I researched CA law, the state in which they operate and realized they are violating several of them. The terms of auto renewal need to be “in visual proximity of the purchase button.” They are not in the checkout page at all! There is a link to their terms and conditions, but that is a link that takes you to another page. It’s not the same as being in “visual proximity.” The statute also states that the terms of auto renewal must be “clear and conspicuous,” defined as in text different from the text surrounding it, so as to draw attention to it. It’s not. I had to use my computer’s control f just to find it. The consumer must agree to the terms. I never did. After finding this, I wrote them again and demanded all if my money back. I even sent them copies of their own state laws. I received a phone call, where they stood firm being their illegal policies, flagrantly violating the law. I reported them to the BBB where they have an F rating. I am in the process of disputing their illegal charge to my credit card. I reviewed them on Yelp, where they have a one star rating, of a possible five. What I found most interesting about Yelp is most if the stories are very similar. Consumer buys a subscription, and is later surprised by it being renewed without their knowledge or consent. When they discover an unauthorized charge on their credit card call UrthBox for a refund, UrthBox either refuses to give them one, or only gives them a partial refund, violating ANOTHER CA law, keeping money for boxes already sent out during the time frame that was being disputed. The law states that if packages are sent to the consumer that they did not order, they get to keep them as “an unconditional gift to the consumer.” Personally, I wrote UrthBox and reiterated that I never agreed to renew my subscription and that I expect to receive no more packages. If I do, I will keep them, as a gift, in accordance with the law. They did not respond. I fully expect my next email from them to be “your UrthBox is on the way,” despite the fact that I told them to cease and that I ess going to dispute these charges with my credit card. They really need attention from a higher authority, an entity that enforces companies to adhere to the law and to stop preying on unsuspecting consumers. Telling them the law isn’t enough; they need some sort of punitive damages to “get it.” A class action suit is exactly what they are asking for. I didn’t stop at yelp. I am earning consumers however I can. I have also contacted the CA Attorney General, the local tv station, and an busy shopping class action attorneys. I am very angry and frustrated that they have stolen from me and then thumbed their nose at me. A refund will no longer satisfy me. They need to correct their illegal procedures and make all past consumers that they have violated whole.
This is the same thing that’s happening to me right now! I’m in the process of filing a dispute with my credit card company. I wish I had cited the laws they’re breaking though.
I too, had a horrible experience with UrthBox. Horrible customer service. I bought a LivingSocial Deal to try them out for 3 months. My deal specifically said NO CONTINUED CONTRACT. First, I my mail carrier was at my door, asking for the $ they shorter- in their free shipping. Then, I was RENEWED and billed $72. I called right away. Nope, they don’t care. I sent a copy of my contract, they don’t care. I missed the window to cancel, which was before I was billed. Horrible company. Horrible service. Luckily, my credit card company will handle it. I would not ever recommend them to anyone.
I really love Urthbox. They have some great offerings! theculturequeen.net
@Kendra How much are they paying you to say that?
These guys are scamming a bit, they get their products for free and the suppliers actually pay them $1,500 to be able to get their products in the box, so it is much more of a marketing scheme, some of the products are discontinued, taken from the shelves of the big stores. They make money on both ends, again, they get these products for free. Only the companies that will give them their products for free and pay $1,500 to Urthbox for this marketing, get their products in the box.